It’s fairly well-known among V/Line passengers that if monthly targets for punctuality or reliability are not met, customers can seek compensation.
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However, less passengers are aware if they have purchased a first class ticket and the train is replaced by coaches, they can get a partial refund.
A V/Line spokeswoman confirmed that if all or part of a train service is replaced by coaches, passengers who have purchased first class tickets are eligible for a refund on the difference between a first class and an economy ticket.
Last month just 15.4 per cent of Warrnambool services ran on time, falling well below the 92 per cent target.
In recent weeks, broken airconditioning has led to coaches replacing buses, and on the weekend two services ran more than 50 minutes late.
