WHEN a box of optometry orders arrived at the Warrnambool Specsavers shop on Monday it was like an early Christmas present, considering it was the first delivery in 12 days since the Telstra outage.
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"We hadn't been able to make any orders or do appointments for a week," manager Jesse Williamson told The Standard yesterday.
"When I first heard the news about the fire on November 22 while driving to work I knew we would be in for a horrid time.
"Head office arranged for calls to be diverted through to my Optus mobile and another director's mobile in the office.
"But we had to wait until last Thursday to get internet service through another provider before we could start putting orders through.
"The phone outage has affected our ability to contact Medicare and other health funds. Some patients couldn't contact us," she said.
"But customers have been amazingly understanding."
She and other business operators will attend an open forum tomorrow at the Lighthouse Theatre starting at 7.30pm to hear Telstra representatives explain the compensation process.
Wannon MP Dan Tehan will also address the forum to explain the forthcoming parliamentary inquiry into the outage.
pcollins@fairfaxmedia.com.au
