Lyndoch Living is searching for an interim chief executive officer.
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A spokeswoman said the organisation was in the process of recruiting someone to take on the role.
The confirmation comes after recent speculation chief executive officer Doreen Power had stood down from the role.
South West Coast MP Roma Britnell used parliamentary privilege in a speech to the lower house last week to call for Ms Power to resign or be removed.
"Lyndoch Living has today confirmed it is actively recruiting an interim CEO," the Lyndoch Living spokeswoman said.
"While Lyndoch Living undertakes this process, Julie Bertram - the current director of innovation and organisational Development - has agreed to lead the executive team while current CEO Doreen Power takes leave."
Last week, The Standard was told the aged care facility's chief executive was on annual leave.
Ms Britnell told parliament last week Lyndoch Living was in crisis.
"It has had more than 200 staff leave over the past couple of years amid claims of bullying and intimidation from the upper management that has created a toxic workplace."
Ms Britnell said auditors had received 40 complaints about Lyndoch.
"I believe Ms Power is the source of many of these problems, especially the toxic workplace environment," she said. "Her position as CEO is no longer tenable; she must resign. And if she won't resign, the board must remove her."
Ms Power's absence leave the Lyndoch executive threadbare after the resignations of chief operating officer Elizabeth Green and director of nursing Julie Baillie in July.
Member for Wannon Dan Tehan said he was pleased Lyndoch Living had updated the community on the situation.
"It's a very good start that we are starting to get some communication on the current circumstances at Lyndoch," Mr Tehan said.
"But the community needs a lot more and what I am hoping is that the Department of Health and Aged Care will be able to work with Lyndoch to ensure that as much information as possible can be provided to the community."
Mr Tehan said he had received a large number of calls from people raising concerns about the aged care facility.
"This is a situation where I think the whole community is concerned and wants to make sure everything is done to ensure the care of residents continues," he said.
"This is where I think the Department of Health and Aged Care can continue to play a very important role and my hope is that they will continue to work with the Lyndoch board to ensure the community has the assurances it needs during this difficult time."
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