Warrnambool's satisfaction with council's performance may have gone from an "all-time low to an all-time high", but one councillor says its still "not good enough".
Cr Ben Blain also pointed out that the results overall were still under the state average for regional centres and he put the spotlight on communication, decision making and parking as areas in need of improvement.
"A lot of these things really come down to transparency," Cr Blain said.
Cr Richard Ziegeler said that while it was heartening that the community survey showed improvement, the results were "not good enough" in his mind and should improve.
He said hopefully the councillor's pledge to provide quick and meaningful responses to residents' concerns would help the situation.
"To receive no response at all is completely irresponsible and ignorant," he said.
"This council has made a commitment generally to providing rapid acknowledgement so at least a resident understands that council operations and councillors are considering their issues.
"Hopefully future surveys will show the impact of that concern and those responses, and responsiveness, so that this survey is only the first in a series of surveys that show improvement."
Cr Debbie Arnott said the survey of 400 people, while not the whole population, was indicative of where public perceptions lay about the council.
She said they had to be encouraged by the survey.
"To me, that is a great pat on the back for us. It does indicate we are moving in the right direction and these benchmarks in areas of core measure we have lifted our status which is fantastic.
"But the challenge to us is now as a council is to set those marks as our own benchmark. So we must continually strive to improve."
Cr Angie Paspaliaris said the change in councillors at the October elections and there was "plenty of room for improvement".
Cr Blain said the survey is a good base for council to build on but to keep Warrnambool being a leading regional centre for the south-west, councilors need to keep working hard.
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