That is why she has established a Warrnambool service to help guide people through a system and maintain daily interactions with them.

"It has really surprised me how fast it has taken off, which just shows it is a service that was needed," Ms Quarrell said.

A former worker in mental health services at South West Healthcare, Ms Quarrell said there were gaps for people with complex mental health conditions between receiving a National Disability Insurance Scheme plan and receiving the support they need.

"There was just a massive gap there. Often if you become unwell and see a GP it can potentially be a lengthy wait to see a psychologist, and if the participant isn't unwell enough to be admitted to an impatient service, there are limited options," she said.

"People need more support on a daily basis."

Since starting with two staff from her kitchen table in June Ms Quarrell's business 360 Southwest - now in office space off Liebig Street behind Bendigo Bank - has employed 27 staff and has 80 clients.

"Most people who are trying to access that support or assistance are at a low point in their life, to try and navigate it at times without that support is extremely difficult for them," Ms Quarrell said.

While the service dovetails into clinical support, care workers also drive patients to appointments, shop with them and even walk together on the beach. Carers pair up with patients of similar ages and interests.

"Because we are the people seeing the participants every day, we are noticing those early warning signs of a decline in their mental health and liaising with their clinical team," Ms Quarrell said.

"Some participants we have, their interactions with the justice system and admissions to hospital have decreased just having that daily support."

The service also provides for people with physical and intellectual disabilities, recogising there can be an overlap in needs.

Ms Quarrell said off the back of the Royal Commission into Victoria's Mental Health System she wanted to be able to provide support to people not on an NDIS plan, too.

"Some people don't have a mental illness but they are having a tough time, where do they go to? They are outside of the NDIS but need the support and assistance," she said.

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