Border bubble confusion continued on Tuesday when a Thurgoona woman was left heartbroken after she was refused entry into Victoria to attend her uncle's funeral.
Despite getting confirmation from both her state and federal MP and reading in The Border Mail that the Victorian government had confirmed NSW border residents could visit all of Victoria, Micaela Collins was told to not enter the state on Tuesday morning to attend the funeral in Melbourne, leaving the 26-year-old "devastated".
Miss Collins said she felt threatened by five male police officers who said if she was to enter Victoria she would be caught and placed into hotel quarantine.
"The police officers told me I couldn't leave the bubble in Victoria and if I did I would be caught and I would be placed in hotel quarantine for 14 days at my own expense," she told The Border Mail.
"They had me in tears and I just felt like they were intimidating me and threatening me.
"I felt like a criminal."
Victoria Police said they "do not comment on specidic incidents at border checkpoints".
"We continue to work closely with the Department of Human Health Services to ensure it is enforcing the Chief Health Officer's latest directions," a statement said.
"Police will apply common sense and in certain circumstances officers will still use discretion, however the expectation of all police officers across the state is that the Chief Health Officer directions are followed to stop the spread of coronavirus."
Miss Collins said she had to explain to the officers that Thurgoona was a suburb of Albury.
"They didn't know where it was and when I told them I was a border bubble resident they just dismissed me and told me I couldn't attend the funeral," she said.
To make matters more confusing Miss Collins mother and sister, who live out of town near Walbundrie, had no troubles getting through a border checkpoint.
"I am pretty devastated."
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Miss Collins was forced to say goodbye to her uncle via a video link.
"I spent a long time down in Melbourne and lived with my uncle for a time so it is still really raw that I couldn't be there to say goodbye to him," she said.
"We have been dealing with issues like this for the best part of a year and it just isn't fair that because we live on a border we are treated like the problem.
"It doesn't make any sense why I wasn't allowed into Victoria when my mum and sister were.
"It just goes to show how confused even the police on the checkpoints are with all these rules.
"How are we meant to do the right thing when we get told two different things."
After being told of Miss Collins' experience, Victorian cross border commissioner Luke Wilson, who was in Wodonga on Tuesday, said his message was to phone the government's coronavirus hotline.
"If a person has an experience at a checkpoint that they don't think is correct the advice is to always call that 1800 hotline, explain the situation and seek advice from that service," Mr Wilson said.
He said it was likely in situations such as Miss Collins' you would be turned around to make that call in a "safe location".
Mr Wilson reaffirmed that those in NSW inhabitants within the border bubble, who had not been north, were free to enter Victoria.
He also said there was no requirement for southern Riverina residents to cross into Victoria only from their home local government area, so an Albury resident could cross the Murray River at Corowa and vice versa.