A retired Warrnambool accountant has been left dumbfounded after being told he had to telephone to make an appointment at Centrelink.
Jim Sawyer said he went to the Lava Street Centrelink office on Tuesday this week to make an appointment on behalf of a client, who wanted to be interviewed over getting a pension.
He said he was staggered to find that to make an appointment he had to leave the office and contract Centrelink staff by telephone.
"I was told I couldn't make an appointment. I couldn't do it face-to-face, only over the phone," he said.
"So I went home, rang the number and was informed the service was experiencing a high call rate and to ring back later.
"I just couldn't believe that Centrelink, which is changing its name to Services Australia could provide such a poor service.
"It's the best oxymoron I've heard of in a long time."
Mr Sawyer said he would have thought that to be called a service you would have to provide one.
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