A retired Warrnambool accountant has been left dumbfounded after being told he had to telephone to make an appointment at Centrelink.
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Jim Sawyer said he went to the Lava Street Centrelink office on Tuesday this week to make an appointment on behalf of a client, who wanted to be interviewed over getting a pension.
He said he was staggered to find that to make an appointment he had to leave the office and contract Centrelink staff by telephone.
"I was told I couldn't make an appointment. I couldn't do it face-to-face, only over the phone," he said.
"So I went home, rang the number and was informed the service was experiencing a high call rate and to ring back later.
"I just couldn't believe that Centrelink, which is changing its name to Services Australia could provide such a poor service.
"It's the best oxymoron I've heard of in a long time."
Mr Sawyer said he would have thought that to be called a service you would have to provide one.
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