The morning V/Line train to Warrnambool was cancelled on Monday, leaving elderly passengers frustrated.
Parkinson’s Victoria advocate Andrew Suggett and his wife Betty were among the dozen Warrnambool rail users forced to catch a replacement bus from Geelong Station.
The 73-year-old, who was visiting family in Melbourne on the weekend, said Government intervention was long overdue.
“These delays are becoming more and more regular,” he said. “Roma (Britnell) is making noise about it and we’re grateful for that, but Dan (Andrews) needs to know about this town called Warrnambool.”
Mr and Mrs Suggett were due to board the 8.35am train at Marshall Station on Monday when advised by loud speaker that it was cancellled at 8.20am.
The couple then waited 30 minutes before catching a train to Geelong at 9am where they waited a further 30 minutes for a replacement bus to Warrnambool, arriving at 12.30pm.
“It’s gone beyond frustrating,” Mr Suggett said. “We’re left with old trains down this line and they breakdown all the time.
“Something should be done very quickly. This is ridiculous. We are treated so badly down here.
Mr Suggett said he avoided driving to Melbourne because of medications he was taking for Parkinson’s.
“I travel to Melbourne often to see neurologists and various other doctors appointments and I try to avoid driving just in case the medication affect my abilities,” he said.
A spokesperson from V/Line said about 23 passengers were provided with alternative transport after the 7.23am Melbourne to Warrnambool experienced a major train fault while travelling through South Kensington.
The transport provider said fitters worked as quickly as possible to repair the train and return it to Southern Cross Station, where replacement coaches were waiting for passengers to continue their journey.
“We’d like to apologise to our passengers on the Warrnambool line for unexpected delays and cancellations this morning,” V/Line said. “These disruptions are frustrating after we had such a good month for performance and reliability on the Warrnambool line in April.”