NBN Co corporate affairs officer Russell Kelly said the focus was on what people needed to know prior to connecting and how they could get the best experience on the network.

A newly launched section on the company’s website contains resources to assist people.

“What we’ve realised is as the rollout is approaching halfway across Australia, there are more and more people who are getting to know their NBN connection and what it means,” he said.

“They hear they're getting the NBN and hear they’re getting a certain type of technology but they’re not sure what it means and how it connects to their house.”

Mr Kelly said it was important for people to understand the types of technology available.

“In places like Warrnambool there’s fibre-to-the-node,” he said. “That means there is a node in the street but no box in people’s houses because the network is being delivered by old copper lines. In other areas they have fibre-to-the-premises. In areas outside Warrnambool you get a fixed wireless footprint, and if you go a bit further out to the north from Warrnambool that’s a satellite connection where someone has to put a dish on your roof.”

Mr Kelly said it was important for people to understand if something goes wrong with their connection, it could be a problem with the transmission of wifi in their home or business, their retailer not having purchased enough NBN bandwidth for the number of customers or a disruption to the physical wires providing connection to the network.

He also explained that three NBN tiers were available across Australia with theoretical top speeds of 100 megabits per second (Mbps), 50 Mbps and 25 Mbps, however, only the lower two were generally accessible in Warrnambool.

Mr Russell said they aimed to connect people within 28 days, and apologised for any delays.

“When a city goes ready for service we often initially get lots of people attempting to connect in the early days and that creates a queue,” he said.

Visit nbnco.com.au/learn-about-the-nbn to learn more.