The engagement forum is one of six regional events and will allow customers to have their say on the reliability of their electricity supply, services and investment priorities.

It comes as Port Fairy experienced repeated power failures over the peak summer period due to high demand. The distributor has promised a long-term solution to the problem.

Powercor’s stakeholder engagement program has previously included residential customer focus groups, interviews with business customers and an online survey.

CitiPower and Power-cor Australia chief executive Tim Rourke said feedback from households, businesses, government, industry and consumer advocates would give the company a better insight into what customers valued and how to meet their expectations. 

“Electricity is an essential part of everyday life,” Mr Rourke said. 

“We take very seriously our responsibility to deliver a safe, reliable and cost-efficient electricity supply to all customers.”

He said the distributor, which is the state’s largest, was committed to shaping the “electricity world of tomorrow” by building a network that could meet the demands of a diverse and growing population.

Mr Rourke will provide an opening welcome at the forums and be available for informal questions and discussion.

Powercor specialists will offer information on topics including supply reliability, network upgrades, safety and bushfire mitigation initiatives, solar energy connections, customer service power outage notifications and network pricing.

The forum will be held at the Warrnambool Bowls Club on Thursday, June 19 from 4.30 to 6.30pm.