Help drive the growth of one of Australia’s most innovative, fastest growing tech companies.
We’re changing the game
Nearmap is a pioneering Australian success story, specialising in cloud-based geospatial information services and aerial surveys. We offer our customers instant access to high resolution aerial imagery, city-scale 3D datasets and integrated geospatial tools. With planes in the air regularly capturing fresh imagery, our technology is something to be envied and we are committed to driving significant global growth.
Work with real impact
Reporting into the Director of Customer Success in ANZ, you will be responsible for a strategic portfolio of Enterprise customers, understanding their needs, providing your insights and delivering comprehensive engagement for your customers. You will be our customer advocate, ensuring the highest level of engagement, satisfaction and loyalty.
With customer retention and success as your main objectives, you will be able to identify churn risks and growth opportunities as you work with the account team to support a smooth renewal process. You will also act as the voice of the customer internally at Nearmap, providing feedback and insights on how we can better serve our customers.
You will develop a deep expertise in Nearmap products and services and will focus on driving adoption and active usage of Nearmap products. Maximising the value of customer investment in our products, you’ll ultimately convert them to promoters – both internally and externally.
What we’re looking for
What we offer
Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness, with benefits that include access to our employee share scheme, short and long-term financial incentives, flexible working options and paid volunteer days. We have a strong focus on personal and career development meaning you’ll enjoy world-class enablement and training and weekly 1:1 coaching.
This is a rare opportunity to collaborate with diverse, highly skilled experts who are passionate about building industry-leading products and solutions. With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find.
If you see yourself working at Nearmap, get in touch.
Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.