+60d ago

Customer Service Coordinator

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Similar jobs pay $50k ~ $60k
Permanent Full time Standard business hours
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Full job description
  • Competitive Remuneration
  • Career Development

About Our Client

Our client is one of the world's leading liner-shipping companies, they transport several million containers to and from all regions of the world every year. "Number one for quality" is their customer promise and a feature with which they want to visibly stand out from their competitors.

Job Description

  • Process Customer Booking/document requests accurately following Customer Service policies & procedures.
  • Work in conjunction with Docs Centers for shipping document generations and assist on related queries
  • Distribute Booking Confirmation, Maritime Transport Documents/Arrival Notices and related Invoices to customers
  • To release Delivery Orders ensuring that the appropriate paperwork are surrendered and payment made.
  • Timely supply regulatory bodies with customs manifest data
  • Monitor customs status of container(s) and re-lodge where required
  • Effective and professional communication with internal/external customers. To ensure that customers are served promptly and effectively at the front counter.
  • Acts as liaison for the customer between departments; maintains deadlines to meet customer's needs.
  • Proactively inform customers on shipment, equipment status and; push notification on Tracking & Tracing related information.
  • Receive incoming customer enquiries through phone and email and handle effectively and professionally
  • Working to achieve and meet internal and external KPI's

The Successful Applicant

  • Basic work experience in liner shipping or freight forwarding
  • Knowledge of user application systems (MS Office, FIS, SAP, Atlantis)
  • Very good command of written and spoken English
  • Customer Focus and proactive Customer Service mentality
  • Problem-Solving mindset
  • Effective Communication skills and ability to take initiative

What's on Offer

  • Competitive remuneration & bonus structure
  • Ongoing training and professional development opportunities
  • Hybrid work arrangements
  • Great team and company culture who value diversity & inclusion and celebrating success

Skills
MICROSOFT OFFICE

Perks & benefits
Career development
Training
Pay comparison
Market average based on all Customer Services Coordinator jobs in Sydney NSW
Estimated range
$50k - $60k
Market average
$63k
$63k
Market average
$57k
$82k
Actual pay is not disclosed by the employer

Job details
Date posted
26 Apr 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Estimated
$50k ~ $60k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Wholesale & distribution
Work Authorisation
Australian citizen / Permanent resident

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