+60d ago

Customer Service Coordinator (Supply Chain) - 6 Month FTC

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Similar jobs pay $50k ~ $63k
Permanent Full time Standard business hours
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Full job description
  • Amazing Team
  • Great Culture

About Our Client

Our client is a leading and innovative Consumer Health-care company with brands that are endorsed by healthcare professionals, and loved and trusted by consumers across their life stages.

Job Description

* Ensure ongoing and consistent client satisfaction through effective and efficient management of customer enquiries
* Customer communication and engagement regarding supply continuity back order management and seasonal event planning (public holiday and events impacting delivery).
* End to end Export order and drop shipment management, including sales order generation and processing, export document preparation and submit ion, and coordination with Warehouse and Freight forwarder for delivery to customer.
* Process customer requests for credit and returns in alignment with Cares "Credit & Return" and "Delegation of Authority" polices, working conjunction with Accounts Receivable and Sales teams.
* Processing sample and bonus orders, from order generation to invoice posting.
* Ensuring stock availability for domestic and international customers.
* QA release of finished goods
* Coordination with Sales and Customers to minimise batch expiry through interim MLOD rules as agreed.
* Minimizing part shipper and end of life cartons by allocation to sample orders and head office sample stocks
* Daily Sales Reconciliation and coronation of daily reporting to ensure a reporting integrity and accuracy for Month to
* Create and maintain customers master data
* Maintain customer order and delivery lead time table, ensuring alignment between Cares 3rd Party Providers and
* Maintain EDI cross-reference tables in SAP
* Oversee the EDI processes between our system and the warehouse to enable invoicing of sales orders
* Investigate any IDOC issues and resolve
* Adherence to customer order and delivery lead times
* Customer order profiles and frequency

The Successful Applicant

* 5 years' experience in a similar type of role
* Strong experience with SAP in both Material Management and Sales & Distribution functions
* High attention to detail and demonstrated problem solving skills
* Excellent time management, organisation and prioritisation skills
* Intermediate to advanced MS-Excel skills

What's on Offer

-Great culture

-Competitive salary package

-Amazing team


Skills
MICROSOFT EXCEL
TIME MANAGEMENT
Pay comparison
Market average based on all Administration & Office Support jobs in Sydney NSW
Estimated range
$50k - $63k
Market average
$67k
$38k - $57k
1012 jobs
$57k - $75k
9820 jobs
$75k - $94k
1249 jobs
$94k - $113k
900 jobs
$113k - $131k
3 jobs
$131k - $150k
14 jobs
$250k+
15 jobs
$67k
Market average
$41k
$233k
Actual pay is not disclosed by the employer

Job details
Date posted
14 Dec 2021
Category
Admin & Office Support
Occupation
Sales Administrator
Estimated
$50k ~ $63k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Pharmaceuticals
Work Authorisation
Australian citizen / Permanent resident

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