+60d ago

Customer Care Specialists

Concentrix


Similar jobs pay $40k ~ $60k
Permanent Full time Standard business hours
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Full job description

Job Title:

Customer Care Specialists

Job Description

We are an award-winning global Customer Service solutions company, that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers that provide an exceptional customer experience.

Superannuation Client

You will be working for a client that is leading the industry in superannuation funds and delivering high-quality support services through these times of change. This client works with us to provide access to services and payments for over 2 million Australian members.

As the first point of contact for enquiries and account management, you will have the opportunity to help the Australian community understand their rights, entitlements, and obligations by assisting them across a range of online platforms.

Benefits

  • Professional development through dedicated upskilling and training
  • Join an award-winning, community-focused team (2021 Vic/Tas Auscontact Best Talent Winner)
  • Central location (Federation University Mt Helen campus) with on-site parking
  • We offer a range of attractive discounts on products and services

Responsibilities

  • Deliver exceptional customer service through live chat, smart phone applications, social media, phone, and email.
  • Maintain strict confidentiality while dealing with personal and sensitive information

Skills and Experience

  • Verbal and written communication skills
  • Ability to work across multiple chat-based communication and social media platforms
  • Fast typing speed with high accuracy
  • Ability and desire to achieve targets and KPIs

About the Role:

  • Start date: 30th May 2022
  • Pay rate: $22.78 per hour + super & penalties
  • Part Time, minimum 23 hours per week
  • 3 weeks full time training will be provided
  • Operating hours: Monday to Friday 8am to 10pm, Saturday 9am to 6pm, and Sunday 10am to 6pm

Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

Successful candidates will be required to successfully complete background, police, authorised worker & credit checks. All applicants must be at least 18 years of age

Location:

AUS Ballarat - University Dr & Vincent Dr

Language Requirements:

Time Type:

Part time


Skills
HIGH ACCURACY

Perks & benefits
Parking
Training
Pay comparison
Market average based on all Customer Care Specialist jobs in South Western Victoria VIC
Estimated range
$40k - $60k
Market average
$56k
$56k
Market average
$50k
$60k
Actual pay is not disclosed by the employer

Job details
Date posted
21 Apr 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Estimated
$40k ~ $60k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Consulting services
Work Authorisation
Australian citizen / Permanent resident
Company size
1000+

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