A HOSPITAL stay usually isn’t for pleasant reasons, but staff at St John of God Warrnambool are the best at making a stay as comfortable as possible, according to a new survey.
The Botanic Road hospital has again been rated the best hospital in Australia for the second year in a row.
The hospital ranked in the 99th percentile of all participating Australian hospitals — public and private — for the overall inpatient satisfaction score and was the highest scoring hospital in the rank of both the private hospitals and 50-100 bed hospital categories.
The ranking came from the Press Ganey survey of patients, which was held during February and March. It takes the views of patients on areas including doctor and nursing care, admission and discharge processes, meals, facilities for visitors and families and the standard of hospital rooms.
Chief executive officer Dr Glen Power said more than 500 hospitals and healthcare services across Australia and New Zealand participated in the survey.
“We are absolutely delighted to take the top place for the second year running,” Dr Power said.
“It’s a testament to the skill and professionalism, diligence and dedication of staff at the hospital.
“The highest score we received was for our tests and therapies, reflecting the outstanding allied health care at the Health Services Centre, as well as highly performing diagnostic services.”
Dr Power said meals and catering and the day surgery unit were other areas with standout results.
Average scores for different areas of the hospital ranged between 87.7 to 94.6 per cent.
Press Ganey managing director Terry Grundy commended the hospital as a consistently high performing organisation for over 10 years.
“The hospital used patient survey feedback to drive its strategy and improvement, instead of just using data as a report card,” he said.