V/LINE admits the withdrawal of Z Class carriages continues to impact the Melbourne to Warrnambool service.
A Warrnambool woman, who did not want to be named, said train passengers were forced to stand on the Friday 1pm Melbourne to Warrnambool service until it reached Colac.
A spokesman for V/Line said normally this train would run with four to five carriages but on Friday it ran with three carriages, with about 212 seats available.
He said the withdrawal from service of the Z Class carriages due to cracking in the undercarriages continued to have an impact.
He said three of the 22 Z Class carriages had been returned to service.
The spokesman said there should not be capacity issues this week.
The woman said she went to the Warrnambool station on Tuesday to book for Wednesday for her and a child and was told there was one unreserved seat available.
She said she was told there would be plenty of room.
For the return journey the woman and the child caught the train from Geelong.
“We got there with plenty of time,” she said.
“There would have been 20 people ahead who did not have a seat and about 12 or 14 behind.
“My daughter was stuck on the train.
‘‘She got off at South Geelong.
“People had huge suitcases and were standing in the corridor with nowhere to go.”
The woman said someone managed to get a seat for the child.
“I felt sorry for the conductor,” she said.
“He said he wouldn’t come through to Colac — because he couldn’t get through.
“They knew it was the end of the school holidays. It’s an insult to country people.”