AFTER years of community apathy in feedback for Warrnambool City Council projects, the internet has sparked a new wave of enthusiasm.
Instead of having to trawl through pages of paper reports and mailing a written comment, residents can now click on a feedback page, access the report and post a response electronically.
Council began the service last year using an external web company site costing several thousand dollars, but last week switched on a fresh feedback website produced by its own in-house web designer.
“We were faced with increasing costs on a limited budget for the outsourced website, so we arranged to do it with our own expert,” council communications manager Nick Higgins told The Standard.
“We can put as many consultation topics as we like and users can find the topics easily.
“The internet is becoming a very useful tool for engaging the community.
“In the old days of writing submissions we’d be lucky to get a dozen.
“Now we get scores, sometimes hundreds of responses.
“There will be a regular supply of topics and issues to comment on.”
The website’s existing topics are a customer service feedback survey, the draft community services and infrastructure plan and policy, a call for ideas on Warrnambool and a random question: Is Warrnambool’s coastline its most valuable asset?