ANOTHER problem in Warrnambool’s Telstra exchange left a number of businesses, schools and other customers without telephones or internet connection yesterday.
Telstra area general manager Bill Mundy said a fibre outage in the Koroit Street exchange affected 227 ADSL customers.
He said a number of large customers, including Deakin University, schools and businesses were affected. The fault started at 9am and many services were restored by 10am, although Mr Mundy said yesterday afternoon that work was still being done to restore all customers.
He said the cause of the fault had not been identified.
Meanwhile, an Optus spokeswoman said cables in the Telstra exchange were cut about 7am yesterday, leaving Optus mobile customers without voice and data service. She said repair work started on the cables just after noon, with a progressive restoration taking place over the afternoon.
She anticipated services would return by about 6pm.
However, the Warrnambool Optus shop’s Facebook page blamed “high winds experienced (Thursday) night” for the outage and that “we do not have a resolution to outage as yet”.
Optus users were instructed to switch their phone settings to run on the 2G/GSM network, which was unaffected.