Telstra receives 70 compensation claims

AT LEAST 70 compensation claims by business operators have been lodged with Telstra for losses incurred because of  the regional  communications outage triggered by the November 22 Warrnambool exchange fire.

Most have been for under $1000, regional manager Bill Mundy said.

Larger, more complex claims from Telstra business customers are expected to flow in  next year as the full extent of losses becomes clearer.

Meanwhile, other telcos are fielding calls from clients affected by the outage.

Aussie Broadband’s national sales manager Aaron O’Keeffe said his company was assisting its customers in completing compensation application forms to be forwarded to Telstra.

“They need to get their compensation packs from us, we submit on their behalf and then Telstra pays the money directly to the customer,”  he said.

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