Instead of a letter or a phone call, residents can now see and talk with family and friends in other cities via computers.

They will stay in touch using the internet-based Skype program which allows people to talk and see friends or family in other areas.

The Western District Health Services (WDHS) initiative has opened the cyberworld for Lyndoch's residents.

The program's launch recently attracted residents aged from 70 to more than 90.

WDHS business support manager Emma Kealy said the program was only in its infancy but would increase social connections between the elderly and their younger relatives.

``Tears are guaranteed,'' she said.

``The majority (of the residents) are overwhelmed by the technology, as some do not fully understand how it works. It is a big shock and surprise to them. A few weeks ago one of the residents saw their family (online)

for the first time... It was very emotional,'' she said.

Lyndoch nursing director Katrina Perroud said the program exemplified the Eden Alternative, a philosophy that aims to eradicate institutionalisation.

She said the residents would be taken through the Skyping process step by step. ``We hope to roll out this type of program to all aged care facilities but this a great first step,'' she said.